PEAKCREWS™ ACCESSIBILITY STATEMENT
Version 1.3 | Effective Date: July 15, 2025 | Next Review: July 15, 2026
PeakCrews, LLC is committed to ensuring digital accessibility for people with disabilities. Accessibility is a core component of our inclusive design philosophy and a legal requirement. We continuously improve the user experience across all our web and mobile platforms.
1. Scope
This statement applies to all content, features, and functionality under PeakCrews, LLC's control, including:
- The website peakcrews.com and any subdomains
- The PeakCrews mobile application on iOS and Android
- Platform-generated documents and communications
2. Standards & Conformance
We strive for Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. To date, our Platform achieves substantial conformance, with the following known exceptions and planned remediation:
| Issue | Description | Target Remediation |
|---|---|---|
| Third‑Party Video Player | Captions not available on embedded vendor player | Q4 2025 |
| Interactive Charts | Screen-reader labels under review | Q3 2025 |
Our continuous remediation plan ensures these items are addressed in upcoming releases.
3. Accessibility Governance & Practices
- Executive Oversight: Our Accessibility Officer reports to senior leadership and oversees compliance.
- Training: All product, design, and engineering staff receive annual WCAG 2.1 and inclusive-design training.
- Testing & Audits: We conduct quarterly automated scans (axe, Lighthouse) and manual audits using assistive technologies (NVDA, JAWS, VoiceOver) and keyboard-only navigation. Findings are logged, prioritized, and tracked in our internal accessibility backlog.
- Design & Development: New features follow our Accessibility Requirements Checklist, including:
- Semantic HTML and ARIA roles
- Focus management and skip-links
- Descriptive alt text for images
- Captions and transcripts for multimedia
- Sufficient color contrast and perceptible cues
- Procurement: Third-party vendors must certify conformance to WCAG 2.1 Level AA or commit to remediation within agreed timelines.
4. Feedback & Assistance
We welcome feedback on accessibility barriers. To report issues or request alternative formats, contact us:
- Email: info@peakcrews.com
- Phone: +1 (888) 555‑0123 (Press 4 for Accessibility Support)
- Web Form: https://www.peakcrews.com/accessibility-feedback
We aim to acknowledge all feedback within 7 business days and provide a resolution timeline.
5. Compatibility
Our Platform is tested with the latest versions of major browsers (Chrome, Firefox, Safari, Edge) and common assistive technologies. We recommend users keep their browsers and assistive tools up to date.
6. Third-Party Content & Limitations
Some embedded or third-party content may not fully conform. We are working with vendors to improve accessibility. If you encounter inaccessible content, please contact us for alternative access.
7. Formal Complaints & Non-Discrimination
PeakCrews prohibits discrimination on the basis of disability. If you are not satisfied with our response to your feedback, you may file a formal complaint:
- Email: info@peakcrews.com
- Mail: PeakCrews, LLC Attn: Legal Department – Accessibility Complaints
123 Main St, Denver, CO 80202
We will promptly review and respond in accordance with our policies and applicable law.
8. General Provisions
- Review Cycle: This statement is reviewed annually.
- Disclaimer: This statement is not a warranty of compliance.
- Updates: Material changes will be announced via email or in-app notification at least 14 days before effectiveness.